Refund policy

Last updated: 22/09/2026

Custom prints

Every item we print is made to order from the file, material and colour you choose. Because of this, custom prints are exempt from the standard 14 day cooling-off period for distance sales, and we cannot accept returns for a change of mind. This does not affect your rights if an item is faulty, damaged or not as described.

Cancelling an order

You can cancel free of charge at any time before printing starts. Email sales@rapid3d.ie with your order number as soon as possible and we will refund you in full. Once printing has started, we cannot cancel the order.

Faulty, damaged or incorrect items

If your print arrives damaged, broken, in the wrong material or colour, or does not match your file, contact us at sales@rapid3d.ie with your order number and clear photos of the item and packaging. Please get in touch as soon as you notice the problem. We will reprint the item or refund you, whichever you prefer. In most cases photos are enough and you will not need to send the item back. If we do need it returned, we will cover the cost.

What is not a fault

FDM printing has natural characteristics that are not defects. These include visible layer lines, small marks where supports were removed, slight colour variation between filament batches, and minor dimensional variation from the digital model. Problems caused by the file itself, such as incorrect scale, design errors or parts that do not fit together, are not faults in the print. Please check your file carefully before ordering.

Ready-made items

Items not ordered through our quoting tool, such as ready-made products listed in our store, are not custom and come with the standard 14 day cooling-off period. You can cancel for any reason within 14 days of receiving the item by emailing sales@rapid3d.ie with your order number. You then have a further 14 days to send the item back to us. Items should be unused and in their original packaging where possible, and you are responsible for the cost of returning them unless the item is faulty. Once we receive the item, we will refund the price and the original standard delivery charge to your original payment method within 14 days of your cancellation. We may reduce the refund if the item has been used or damaged beyond what was needed to inspect it.

Delivery problems

For parcels that are lost, delayed or marked delivered but not received, see our Shipping Policy.

Refunds

Approved refunds are made to your original payment method within 5 working days. Your bank may take a few extra days to process it.

Your statutory rights

Nothing in this policy affects your rights under Irish and EU consumer law.

Contact

Rapid3D.ie

sales@rapid3d.ie